Bottom Of The Barrel

Web 2.0 strikes back

Back in Febuary, JetBlue came under fire for leaving their customers on the tarmac for 6 hours with deicing issues. After much public backlash, they went as far as to draft a customers bills of rights for flying. Not sure if that resolved their issue but at least it tells consumers that they are trying. Well, now it's Delta's turn to take some heat.

On June 25, 2007, Delta Airlines flight 6499 from JFK to Dallas waited for seven long hours between the time they closed the doors at the gate and they took off for the approximately 3 and half hour flight. The plane circled JFK airport for 2 hours, they were told that there was a maintenance problem, then the flight crew had to be swapped out and after 7 hours on siting at the airport they finally took off. Oh and if you were wondering, no food was served at anytime during the 10 hours it took to get from NYC to Dallas.

As horrible as all that sounds, what is more maddening to watch it online. A passenger video taped the entire ordeal, posted it on YouTube and the nightmare documented in the 7 minute video posted below.



I hope this is a wake up call to the airline industry that you can not treat your passengers this way and if you do, the world is going to see how you mistreat, lie and completely botch what should be a routine flights from New York to Texas. I can't wait for the first baggage cam video to show up online that gives us some insight into how are bags are handled and why they loose so many of them each day.

posted by TheWino @ 8:02 PM