Bottom Of The Barrel

More good new for Lowes

Last night Boston's local ABC affiliate, WCVB, aired a story about Home Depot and their deceptive installation tactics. In the story they reference a manual which has some pretty troubling statements, such as:

• DON'T tell the customer that this is an outside service
• Use a blank Labor Bill (with the labor rates deleted)
• You are NOT permitted to wear shirts or hats that advertise a competitor of The Home Depot
• NEVER criticize RMA of Home Depot in front of the customer
• Clean up the job every day and, most importantly, when the job is completed - the customer may not know enough to identify a poor installation, but they definitely notice when you leave their home a mess
• The customer is Home Depot's customer! You are NOT permitted to ask for or accept additional work unless the work will be done by RMA on behalf of Home Depot

Also the Georgia's Office of Consumer Affairs [Home Depot's corporate headquarters are located in Atlanta] is investigating Home Depot for deceptive practices, and now, they are interested in the manual.

In a related story, last month, Home Depot opened stores that measure 28,600 to 50,000 square feet, smaller than its average 105,000-square- foot format, in California and are also rolling out small-market stores in Tennessee in July. Maybe this is another sign of the beginning-of-the-end for The Home Depot.

Labels: Going out of business

posted by TheWino @ 9:43 AM